Buchanan Technologies is a privately-held technology services corporation that has been helping its clients’ successfully navigate the tremendous shifts in enterprise technology for more than three decades. Buchanan is an approved OECM partner offering complete Managed Services and/or IT Service Desk solutions to its partners. Their Managed Services solution offers complete support for Servers, Applications, Databases, Network Devices, Storage and Middleware using the latest technology from the BMC suite, including Remedy, Truesight and Entuity. Services include installation and configuration of our toolset, monitoring, management, issue resolution and patching with published service levels to ensure clients’ systems are reliable, predictable and dependable. Their IT Service Desk is backed by a HDI certified team and follows ITIL best practices to deliver the highest level of professionalism and support to end-users and management teams alike.
Buchanan's Service Delivery Centers assign resources necessary to manage client’s technology and proactively monitor 24/7, 365 to prevent service outages. Delivering IT help desk support and mobility support to end-users for hardware, software, desktop, IT infrastructure, and telecommunications. The IT solution reduces employee downtime and loss of productivity, while identifying and reporting IT problems that could be occurring in your IT environment. Mobility support offers data access and protects your organization from threats of data loss, compliance issues and more.
With its world headquarters located in Grapevine, Texas and its Canadian Headquarters in Mississauga, Ontario, Buchanan focuses on providing e-business, end-user, and network services for corporations around the world.