Johnson Controls International plc (formerly Tyco International plc) is a leader in the market, providing comprehensive fire protection, security and life-safety solutions for businesses and large enterprises across Canada and Globally. They provide single-source solutions with a portfolio that includes fire alarm, sprinkler, suppression, HVAC, Chillers, BAS, healthcare and emergency communications, access control, intrusion, video, and monitoring. Their 2,000 employees, across 35 local offices, help protect over 100,000 Canadian businesses and institutions. Johnson Controls has been a supplying these services to their customers for over 130 years.

Johnson Controls will use their Achieving Customer Excellence (ACE) system to schedule inspections in advance to minimize disruption to patrons, staff, and operations at your facilities. Their district offices maintain an electronic customer file of this data by customer, on its server. The electronic file includes electronic copies of all testing and inspection reports, relevant client data, and client correspondence.

They emphasize their knowledge in leadership and future focused on digital technology. They also encourage their employers to have a customer service base relationship with each client to understand their goals and missions within their business.