Buchanan Technologies is a privately-held technology services corporation with more than three decades of experience supporting Canadian organizations. With its Canadian headquarters in Mississauga, Ontario, Buchanan is an approved OECM partner providing trusted IT Managed Services and IT Service Desk solutions tailored for enterprises, public sector organizations, and educational institutions.
Buchanan’s Managed Services portfolio provides end-to-end support for servers, applications, databases, network devices, storage, middleware, and cloud environments. Leveraging leading technology platforms, including the BMC Helix ITSM, Buchanan ensures proactive monitoring, patching, incident resolution, and system optimization backed by service levels that guarantee reliable, predictable performance.
Buchanan’s IT Service Desk is staffed by an HDI-certified, ITIL-aligned team that delivers professional, customer-first support to end-users and IT management. To further enhance speed, accuracy, and user experience, Buchanan integrates AI-powered Service Desk capabilities, including:
- Virtual Agents & Chatbots
- Agent Assist AI
- Predictive Analytics & Automation
This modern, AI-enabled approach reduces service interruptions, improves end-user satisfaction, and allows IT teams to focus on strategic initiatives rather than repetitive tasks.
Buchanan supports OECM clients through our 24x7x365 Canadian Service Delivery Centres providing around-the-clock proactive monitoring and management. Services safeguard data, ensure compliance, and protect against disruptions—helping Canadian organizations stay productive, secure, and future-ready.
