Governance
Board Committees
Are there additional corporate governance structures in place at OECM?
Audit and Finance Committee Terms of Reference
Governance and Human Resources Committee Terms of Reference
Customer Council Committee Terms of Reference
Board of Directors
How is OECM’s Board of Directors structured?
How can I join OECM’s Board of Directors?
Opportunities for Membership on OECM’s Board of Directors
Customer Council Committee
What is the role of OECM’s Customer Council Committee?
How does the Customer Council Committee serve OECM?
How can I join OECM’s Customer Council Committee?
How are Customer Council Committee Members selected?
Who does the Committee report to?
What are Committee members’ obligations?
Opportunities for Membership on OECM’s Customer Council Committee
Organizational Structure
How is OECM structured?
Marketplace
End-User Computing Devices and Services
What End-User Computing Devices and Services are available through OECM?
Who are the supplier partners who provide End-User Computing Devices and Services?
What is the advantage of buying through OECM?
What are the benefits of having multiple suppliers to choose from?
When did OECM post the End-User Computing Devices and Services RFP?
How did OECM determine the specific End-User Computing Devices and Services to be included in the new agreement?
Are OECM’s procurements compliant with the Ontario Broader Public Sector Procurement Directive?
Can I use all three suppliers of the End-User Computing Devices and Services whenever I like?
If I do not see my particular product or service specification listed, does that mean it is not available?
What about prices?
I want to make sure I get the best value for my organization. How do I get the best solution and pricing?
I’m a new customer to OECM. How do I buy End-User Computing Devices and Services and other products and services I may be interested in, through OECM?
Do we need a membership or do we have to pay a fee before we can access OECM’s marketplace of products and services?
Who at OECM should I contact if I have questions or need help along the way?
IT Software Platform and Related Services (for ITSM and ESM)
Which IT Software Platform and Related Services are available through OECM?
Who are the supplier partners who provide IT Software Platform and Related Services?
How was the RFP developed? Which products were included in the IT Software Platform and Related Services agreement?
What is the term of the agreement for IT Software Platform and Related Services?
When did OECM post the IT Software Platform and Related Services RFP?
What are the benefits of having multiple suppliers to choose from?
After I sign an agreement, can I use all five (5) suppliers of the IT Software Platform and Related Services whenever I like?
If I do not see service specification listed, does that mean it is not available in IT Software Platform and Related Services?
What are the prices for IT Software Platform and Related Services products and services?
I want to make sure I receive value for my organization. How do I get the optimum solution and pricing?
In the Master Agreements there are references made to OEM’s Use Authorization Agreement. Where can I find the Use Authorization Agreement?
Are OECM’s procurements compliant with the Ontario Broader Public Sector Procurement Directive?
I’m a new customer to OECM. How do I leverage the IT Software Platform and Related Services?
What is the membership or other fees to access OECM’s marketplace of products and services?
What are the advantages of purchasing through OECM?
Who at OECM should I contact if I have questions or need help along the way?
Supplier Recognition Program
Evaluation
What are the evaluation criteria for the program?
How will OECM collect the data from customers on supplier partner performance?
How were supplier partners engaged in establishing Key Performance Indicators (KPI)?
Does Supplier Recognition Program (SRP) evaluation depend on spend?
How are customer savings being measured?
Would OECM conduct a survey with customers to obtain ratings for customer feedback evaluation criterion?
How will supplier partners with no activity (i.e., no CSA and no spend) be evaluated for the program?
Guidebook
Where can supplier partners access the guidebook?
Would there be any category-wise support or guidebook of success factors?
Participation
Who should supplier partners contact to participate in the program?
What are the eligibility criteria for a supplier to enroll in the Supplier Recognition Program (SRP)?
Do supplier partners need to provide their consent to participate in the program every year?
If an agreement gets extended, does a supplier partner need to opt-in to the program if consent to participate was provided before an extension?
Results
How will customers know the actual scores of supplier partners?
Can supplier partners put their awarded Recognition Level on their marketing material?
How will OECM support supplier partners who have a score below 70?
How long would the recognition level last for?
Will current recognition level from the 2021 program still be valid or promoted throughout 2022?
Will OECM share Net Promoter Score (NPS) with supplier partners?
On the OECM website, should customers prefer supplier partners with recognition levels over supplier partners without recognition levels?
How does recognition level equate to incentives being provided to supplier partners with recognition?
Trade Agreements
Bid Dispute
How does OECM align to the bid dispute resolution stages per the Ontario government’s Bid Dispute Resolution Guide for Public Sector Organizations?
Buying Group
Is OECM considered a Buying Group?
Compliance
What steps has OECM taken to ensure compliance with the CFTA and CETA?
Debriefings
How does OECM satisfy the requirements for a debrief session for unsuccessful bidders?
Negotiations and Posting Awards
Does OECM use negotiations as part of their evaluation process?
Does OECM publish award notifications?
Other
Is there anything else OECM can do to provide clarity to the trade agreement requirements related to buying group?
Posting Procurement Opportunities
What information does OECM include in its notice of procurement to comply with the trade agreements?
How long does OECM post their RFX opportunities for?
Reporting
How will OECM assist its client members to meet the new reporting requirements?
Second Stage Selection
What is OECM’s second stage selection process?
Tender Notices
How does OECM post tender notices?