OECM is currently looking for two (2) executive-level advisory representatives from the Broader Public Sector to join our Customer Council Committee.
Background
In 2017, OECM established the first Customer Council Committee (CCC) as a critical step in our business transformation journey and to support a renewed focus on the customer experience. The Customer Council Committee works to embed OECM’s strategic priority of “Customer-Centric Services” by acting as a “pipeline” for customer engagement and influence at the Board level.
The goal of the Council is to provide a conduit for integrated Service Governance at the Board level, by creating a forum for executive-level leaders from OECM’s customer communities to provide their strategic input and recommendations regarding:
- OECM’s business priorities and plans and product and services directions, ensuring alignment with customers’ business priorities and plans.
- OECM’s Customer Engagement Strategy:
- OECM’s customer relationship and service delivery plans
- The relevance and effectiveness of OECM’s products and services, as well as advice on collaborative sourcing projects deemed as priority within their sectors
- New lines of business or services
- OECM’s business performance, including customer satisfaction and retention strategies and assessment
- Strategic counsel and endorsement of OECM events which promote collaboration amongst and between sectors
The Customer Council Committee consists of up to 21 members:
- Up to five (5) Board Directors who are appointed as per OECM’s Board Nomination process as articulated under OECM By-Law #1.
- Up to sixteen (16) senior leaders from OECM’s four customer communities and/or executive level organizations within their community:
- Up to four (4) from the University Sector
- Up to four (4) from College Sector
- Up to four (4) from the School Board Sector
- Up to four (4) from the Municipal or Broader Public Sector/Not for Profit Sectors
Terms
As a Board Appointed Committee Member:
- Board Members are appointed as per OECM’s Board Nomination process as articulated under OECM By-Law #1.
- For each customer community:
- 50% of members will be appointed for a maximum 3 year term with the possibility of one 2 year extension
- 50% of members will be appointed for a maximum 4 year term with the possibility of one 2 year extension
- The Chair, in consultation with the OECM Executive and the representatives for the specific community, will determine the process for filling vacancies.
Review the Customer Council Committee’s Terms of Reference for more details.
Please complete the Expression of Interest application to be considered for membership on OECM’s Customer Council Committee.
Expression of Interest
The Customer Council Committee reports directly to OECM’s Board of Directors through the Chair of the Committee. The Committee provides a forum for senior leaders from OECM’s customer communities to provide strategic input, and make recommendations to OECM regarding:
a) Committee Terms of Reference
b) OECM’s business priorities and plans and product and services directions, ensuring alignment with customers’ business priorities and plans.
c) OECM’s Customer Engagement strategy:
- OECM’s customer relationship and service delivery plans
- The relevance and effectiveness of OECM’s products and services, as well as advice on collaborative sourcing projects deemed as priority within their sectors
- New lines of business or services
- OECM’s business performance, including customer satisfaction and retention strategies and assessment
- Strategic counsel and endorsement of OECM events which promote collaboration amongst and between sectors
If you are interested in joining other senior leaders from OECM’s customer communities and being a part of OECM’s Customer Council Committee, please send your expression of interest via email to Sonia Gallo, Director, Communications and Customer Relations at sonia.gallo@oecm.ca. Your email must include your resume and bio.
Upon sharing this information via email, a meeting will be arranged for you with OECM’s Vice-President, Supply Management and Customer Relations, as well as the Chair of the Customer Council Committee. This meeting will provide an opportunity for you to share details regarding your experience and qualifications, what interests you about the Customer Council Committee, and the contributions that you can provide on behalf of your sector.
If you require additional information regarding OECM’s Customer Council Committee, please contact Karen Owen, Vice-President, Supply Management and Customer Relations, at karen.owen@oecm.ca.
We thank all applicants for their interest; however, only those selected for screening and interviews will be contacted. OECM is an inclusive employer. Accommodation is available under the Ontario Human Rights Code.
