SuMO and our proposed resources are EXPERTS with market leading Enterprise Service & Operations Management solutions and has been deploying these solutions for almost 20 years clients in Canada, the US and Europe. This expertise allows us to understand the most efficient path to your new solution, which ultimately makes the deployment more efficient while reducing risk and cost.

We have extensive experience in deploying these solutions in both small regional and large global companies and our services combines both strategic business consulting and deep technical expertise & experience with all associated modules.

Why SuMO?

• Experience:

  • with ancillary software – as business partners of Microsoft, IBM, Oracle and others SuMO has extensive experience with these technologies – both from support and user perspectives and on the solutions side
  • with maintenance and support agreements

• Focus – our focus is on services exclusively and as such, we are measured exclusively on our ability to support our clients’ needs.
• Relationship Management –SuMO supports accounts through a mature account relationship model that extends to the technical delivery organization. When working with SuMO, there is always continuity of relationship at all levels which ensures that our clients can start from where the last project left off as opposed to starting with “new” resources that aren’t familiar with the client environment and project history.
• Risk – by leveraging our technology and project experience, where the scope is clearly defined, we are able to provide our clients fixed price proposals for all deliverables-based work.
• Flexibility – SuMO is able to provide an “on demand” support model that allows our clients to “ramp up” qualified resources on an as needed basis to fluctuate as the needs of the business fluctuate beyond a baseline amount.
• Lowest Overall Support Cost – through our global delivery model, low attrition rates, transition model and project & technology expertise.