Please note that OECM is not a collection agency.

ARO’s mission is to assist our clients in achieving their objectives by maximizing revenue and resolution of outstanding receivables while exceeding their service standard requirements in a professional and ethical manner.

ARO‘s company philosophy on arrears collection is driven by each individual client circumstance and requirement; paying particular attention to the sensitive treatment of our client’s consumers. Our Corporate Code of Ethics and professional conduct; complying with all federal, provincial, territorial, municipal and internationals acts and regulations relevant to collection, guide us.

Our staff fully understand the importance of confidentiality and the right of consumers for the protection of their personal information.

Our partnerships are based on a combination of open communication, responsive consumer and client service and collection performance. Our staff is professionally trained to serve as an extension of our clients services

Over the last 26 years we have built a strong Government infrastructure, which includes: experienced personnel secure facilities, structured and effective management processes, specialized reporting, monthly performance evaluations on recoveries and service standards, unique technological solutions to information processing and enhanced data security and technologies.

ARO specializes in sensitive recovery strategies for our public and private business partners and we are known for our thoughtful, solutions-oriented approach.