End-User Computing Devices and Services

What End-User Computing Devices and Services are available through OECM?

Thanks to input from OECM’s customers, the End-User Computing Devices and Services agreement delivers a wide range of products and services including:

  • Hundreds of new products – from desktops, laptops and tablets to peripherals and accessories;
  • Asset tagging and imaging;
  • Comprehensive warranty services.

For quick snapshots of the available offerings, download our supplier partners’ agreement highlights:

What is the advantage of buying through OECM?

At OECM, we offer our customers Savings, Choice and Service, as follows:

  • Voluntary access to our Marketplace, with no spend or volume commitment;
  • Continuously increasing choice of a wide range of collaboratively-sourced and competitively-priced products and services available through our Marketplace;
  • Advisory services, business analytics and opportunities for knowledge sharing;
  • A fair, open and transparent procurement process to ensure compliance with BPS Procurement Directives; CETA and CFTA
  • Cost-efficient and time-saving way to meet your organization’s procurement needs.

What are the benefits of having multiple suppliers to choose from?

More suppliers mean more choices for you. This message was heard loud and clear from our customer base when developing the EUC RFP. Consequently, the RFP stated “It is OECM’s goal to meet Client’s business needs by offering flexibility as represented through our marketplace of products and services. Through OECM’s constant dedication to the pillars of savings, choice, and service, OECM may through this RFP process enter into multi-Supplier Master Agreements (“Agreement”) with qualified Suppliers for the provision of Deliverables, each proposing different Original Equipment Manufacturers (“OEMs”) for fixed and mobile device Resources.”

OECM’s goal is to provide customers with the best available options to help meet their business needs.

Most customers have standardized IT desktop/laptop devices addressing security, privacy, budgets, technology refresh cycle, imaging, training, performance, application management, planning, rollout supportability, troubleshooting, etc. to one particular OEM for their core IT business requirements. They may, however, require other non-core IT products (e.g., accessories, small printers, etc.). If so, they have a choice to use the other OECM EUC suppliers to fulfill these needs.

When did OECM post the End-User Computing Devices and Services RFP?

The non-binding RFP for End-User Computing Devices and Services was posted on the Ontario Tendering Portal on September 8, 2016.

How did OECM determine the specific End-User Computing Devices and Services to be included in the new agreement?

While developing the RFP, we gained insight from our customers who have been buying similar products and services through OECM’s Marketplace for the last several years:

  • Customers completed surveys;
  • Our sector Advisory Groups provided feedback;
  • Our Customer Focus Group helped to define and refine the specific business needs. This group also evaluated the supplier proposals.

Are OECM’s procurements compliant with the Ontario Broader Public Sector Procurement Directive?

Yes, OECM is compliant and follows the Ontario Broader Public Sector (BPS) Procurement Directive for all procurements. More information about OECM’s external and internal procurement policies can be found through the Strategic Sourcing section of the OECM website.

Can I use all three suppliers of the End-User Computing Devices and Services whenever I like?

To truly gain a competitive advantage, OECM strongly believes it’s advantageous for your organization to streamline with a single strategic supplier partner, for core requirements, wherever possible. This approach ensures a strong, value-added relationship with many advantages, including: exceptional supplier responsiveness; improved interoperability; immediate access to innovation and new technology; time and cost-saving process improvements, and access to training, and more.

OECM is available to provide analysis based on core product requirements and identify the strategic supplier partner best suited to meet your short, medium and long-term goals.

If I do not see my particular product or service specification listed, does that mean it is not available?

We structure agreements to be very flexible in meeting an organization’s specific requirements. All business grade computing devices, for example, are available for purchase. If you have questions about your specific requirements, please contact OECM or your preferred supplier partner for assistance.

What about prices?

OECM’s EUC agreements have maximum rates or minimum discounts. All purchases will be priced according to your organization’s specification(s), including the applicable minimum discount. Larger orders, or a commitment to a strategic supplier partner, may qualify for better pricing.

For more information, please contact our dedicated Customer Support Team at or 1-844-OECM-900 (1-844-632-6900).

I want to make sure I get the best value for my organization. How do I get the best solution and pricing?

Customers are encouraged to request pricing specific to their needs (e.g., large one-time order, specialized products and services, etc.). Contact the supplier for a quote.

I’m a new customer to OECM. How do I buy End-User Computing Devices and Services and other products and services I may be interested in, through OECM?

There is no membership, user or any other fees associated with OECM’s Marketplace of products and services. Just follow these simple steps to start the buying process:

  1. Create an OECM account. If you are eligible to access OECM’s marketplace, create your OECM account by clicking the Register Today button through the Sign In / Create New Account link in the top right corner and completing the registration form.
  2. Activate your OECM account. Once you have created a new account, you will receive a confirmation email when your account has been approved. Click the activation link provided in the email.
  3. Access the OECM Marketplace. After your account has been activated, access OECM’s marketplace of agreements.
  4. Signing a non-disclosure agreement (NDA). For End-User Computing Devices and Services Agreement, an NDA needs to be signed before OECM can share the information package (including signed Master Agreements and Price Lists), you can also reach to the supplier(s) directly and obtain information from them. To obtain a blank NDA template, please contact our dedicated Customer Support Team at or 1-844-OECM-900 (1-844-632-6900).
  5. Browse agreements and begin purchasing. To begin purchasing, download, print, and complete the Customer Supplier Agreement (CSA) and send directly to the supplier partner for their signature. Once signed by both parties, send a copy of the signed CSA to

For more information, please contact our dedicated Customer Support Team at or 1-844-OECM-900 (1-844-632-6900).

Do we need a membership or do we have to pay a fee before we can access OECM’s marketplace of products and services?

No, there is no membership or other fee to use OECM’s Marketplace of product and service agreements.

Who at OECM should I contact if I have questions or need help along the way?

Please contact our dedicated Customer Support Team at or 1-844-OECM-900 (1-844-632-6900).

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