Supplier Recognition Program
What are the evaluation criteria for the program?
How will OECM collect the data from customers on supplier partner performance?
How were supplier partners engaged in establishing Key Performance Indicators (KPI)?
Does Supplier Recognition Program (SRP) evaluation depend on spend?
How are customer savings being measured?
Would OECM conduct a survey with customers to obtain ratings for customer feedback evaluation criterion?
How will supplier partners with no activity (i.e., no CSA and no spend) be evaluated for the program?
Where can supplier partners access the guidebook?
Would there be any category-wise support or guidebook of success factors?
Who should supplier partners contact to participate in the program?
What are the eligibility criteria for a supplier to enroll in the Supplier Recognition Program (SRP)?
Do supplier partners need to provide their consent to participate in the program every year?
If an agreement gets extended, does a supplier partner need to opt-in to the program if consent to participate was provided before an extension?
How will customers know the actual scores of supplier partners?
Can supplier partners put their awarded Recognition Level on their marketing material?
How will OECM support supplier partners who have a score below 70?
How long would the recognition level last for?
Will current recognition level from the 2021 program still be valid or promoted throughout 2022?
Will OECM share Net Promoter Score (NPS) with supplier partners?
On the OECM website, should customers prefer supplier partners with recognition levels over supplier partners without recognition levels?
How does recognition level equate to incentives being provided to supplier partners with recognition?