Verbit places incredible importance on the value and role that our Customer. Our support team provides to our customers. From discovery to onboarding to activation, Verbit’s team of professionals offer our customers consistent communication and expert guidance.
Verbit has substantial knowledge and experience in working with leading universities, media companies, enterprises and legal agencies, among others, who utilize our AI-based captioning and transcription tools for their various needs. Our Customer Support professionals understand that our services are far from one-size-fits-all. Instead, we customize our solutions to our customers’ unique needs. This process ensures that Verbit’s leadership team is acutely aware of the evolving needs of our customers and can evolve the platform regularly to meet them. Verbit’s customers are treated as partners and greatly benefit from ongoing support, including pre-sale support and post-sale support.
Pre-Verbit provides a hybrid approach, starting with Speech-to-text (ASR) combined with additional layers of Human editors to provide 99% accuracy in various turnaround time framers (8-hr,24-hr, 48-hr, 96-hr). We also employ a similar hybrid model for live captions/transcripts (CART).