Reliable has been cleaning and supplying Northern Ontario since 1952. What began as a family window-cleaning business in Sudbury is now a family-owned company of more than 500 employees, led by owners who live and work in the North, with a head office in Sudbury and branches in Sault Ste. Marie, Timmins, North Bay, Thunder Bay and Barrie. There is no parent company and no distant head office.

Reliable serves OECM customers through two OECM agreements. Through the Janitorial and Cleaning Services agreement, Reliable delivers daily janitorial, floor care, window, carpet, specialty and green cleaning programs for colleges, school boards, municipalities, healthcare and industrial sites, with a named local team on every contract and Lighthouse workforce management giving customers live, QR-verified proof of the work. Reliable has held CIMS Certification with Honours and CIMS-Green Building with Honours for more than ten years and is a member of the WSIB Health and Safety Excellence program.

Through the Custodial and Janitorial Supplies, Equipment and Related Services agreement, Reliable supplies chemicals, paper, equipment and dispensing systems on Reliable’s own trucks, is the authorized Northern Ontario dealer for Nilfisk/Advance, Karcher and NaceCare, manufactures its own floor care line in Sudbury, and repairs equipment locally, typically within one to two days.

The two divisions answer to the same owners, providing OECM customers with one accountable partner for cleaning and supply. Reliable’s workforce is at least 10% Indigenous, with employees hired locally through employment agencies and First Nations community partnerships.