IT Help Desk Services
OECM is issuing an RFP to select qualified Suppliers to provide comprehensive and reliable IT Help Desk Services to its diverse customers across Ontario. The services include 24/7/365 support, multi-tiered service levels (L1, L2, L3), flexible delivery models (onsite, remote, hybrid), ITSM integration, and robust performance reporting, ensuring seamless management of incidents, service requests, and emergency/after-hours support.
Suppliers must demonstrate expertise in delivering innovative and scalable solutions, including AI-driven self-help tools, strong Service Level Agreement (SLA) commitments, and alignment with Environmental, Social, and Governance (ESG) priorities such as eco-friendly practices and diversity. This RFP aims to establish agreements with Suppliers capable of enhancing operational efficiency and delivering exceptional value to OECM’s customers.
