OECM is issuing an RFP to select qualified Suppliers to provide comprehensive and reliable IT Help Desk Services to its diverse customers across Ontario. The services include 24/7/365 support, multi-tiered service levels (L1, L2, L3), flexible delivery models (onsite, remote, hybrid), ITSM integration, and robust performance reporting, ensuring seamless management of incidents, service requests, and emergency/after-hours support.
Suppliers must demonstrate expertise in delivering innovative and scalable solutions, including AI-driven self-help tools, strong Service Level Agreement (SLA) commitments, and alignment with Environmental, Social, and Governance (ESG) priorities such as eco-friendly practices and diversity. This RFP aims to establish agreements with Suppliers capable of enhancing operational efficiency and delivering exceptional value to OECM’s customers.
