IT Software Platform and Related Services (for ITSM and ESM) Agreement

IT Software Platform and Related Services (for ITSM and ESM) Information Session

Join this Information Session for details on:

  • Overview of awarded supplier partners
  • Overview of available software including:
    • Commercially off-the-shelf (COTS) Software Platform that is configurable and customizable, as required, with defined mandatory and additional functionalities to meet varying customer needs
  • Overview of additional services available through these agreements, including:
    • 24/7 support, technical assistance, and maintenance services
    • Service support as per Service Level Agreement (SLA) and Key Performance Indicator (KPI) metrics
    • Privacy Risk Assessment, Vulnerability Assessment and Penetration Testing and Threat Risk Assessment
  • OECM’s Optional Second Stage Selection Process to help you save more on custom requirements, scope of work and Service Level Agreements
  • OECM’s procurement process, and compliance with the Broader Public Sector (BPS) Procurement Directive and other trade agreements
  • How to start leveraging these new agreements

OECM Contact: For more information, please contact our dedicated Customer Support Team at or 1-844-OECM-900 (1-844-632-6900).

January 26, 2021
2:00 pm - 3:00 pm

Additional supporting documents are available. to your OECM account to view them.


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