What are the benefits of having multiple suppliers to choose from?

More suppliers means more choices for you:

  • Access to 3 different software platforms (ServiceNow, TopDesk and Marval Service Management) via five (5) awarded Supplier partners;
  • 24/7 support, technical assistance, and maintenance services;
  • Software updates, current and past version support of the Software Platform;
  • Access to optional maintenance, implementation, training, and additional services;
  • Highly competitive pricing with fixed maximum pricing;
  • An optional second stage process to help you with your custom requirements, the scope of work and Service Level Agreements; and,
  • Documents included as a package to help you get started, for example, the Software platform roadmaps, Frequently Asked Questions, Summary of Resource offering for every awarded Supplier.

Please see our IT Software Platform and Related Services Agreement for more information https://oecm.ca/it-software-platform-and-related-services-for-itsm-and-esm.

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