• Information Technology (IT) Professional Services

Expiration: March 31, 2030. This agreement has no extension options available.

Audio Video Captioning and Transcription Services

OECM’s Audio Video Captioning and Transcription Services make content accessible to all students and audiences. OECM collaborated with eCampusOntario on this project.

Our awarded supplier partners offer professional and flexible solutions for a variety of accessibility and communication needs, including open and closed captioning, transcription, audio description, and real-time captioning for live events in English and French.

Services are delivered by skilled professionals, with AI-assisted options available upon request. Customers can choose from multiple turnaround options, benefit from secure content handling, and access output through flexible file delivery methods. Integration with popular platforms such as YouTube, Zoom, Microsoft Teams, and more is also available, along with API capabilities to support automation.

Awarded Supplier Partners

   Click on an awarded supplier partner’s name, ordered alphabetically in the column on the left, to view complete supplier details, contact information, as well as relevant agreement documents including the Master Agreement (MA), Customer-Supplier Agreement (CSA), price lists, and other related materials, as applicable.

Categories Offered:

Category A1 – English Captioning and Transcription Services

Category B1 – English Audio Description Services

Supplier Address:

1221 State Street, Suite #12
Santa Barbara, California 93101
United States
https://cielo24.com/

Key Contact:

David Haering

Director of Customer Success

(855) 243-5624

Categories Offered:

Category A1 – English Captioning and Transcription Services

Category A2 – French Captioning and Transcription Services

Category B1 – English Audio Description Services

Category B2 – French Audio Description Services

Supplier Address:

216-35 Auriga Drive
Ottawa, Ontario K2E 8B7
Canada
https://www.hyperactive.ca/

Key Contact:

Alex Keyserlingk

Project Manager

(613) 727-0202 ext. 24

Categories Offered:

Category A1 – English Captioning and Transcription Services

Category A2 – French Captioning and Transcription Services

Category B1 – English Audio Description Services

Category B2 – French Audio Description Services

Supplier Address:

23 Lesmill Road, Suite 110
Toronto, Ontario M3B 3P6
Canada
https://jamedia.com/

Key Contact:

Customer Relations Team

(416) 645-6902

Supplier madel
Categories Offered:

Category A1 – English Captioning and Transcription Services

Category A2 – French Captioning and Transcription Services

Category B1 – English Audio Description Services

Category B2 – French Audio Description Services

Category C1 – English Real Time Captioning Services

Category C2 – French Real Time Captioning Services

Supplier Address:

169 Madison Ave. #2316
New York, New York 10016
United States
https://verbit.ai/

Key Contact:

Lindsay Cisar

Senior Account Manager

(330) 256.5312 

Categories Offered:

Category A1 – English Captioning and Transcription Services

Category A2 – French Captioning and Transcription Services

Category C1 – English Real Time Captioning Services

Category C2 – French Real Time Captioning Services

Supplier Address:

280 Albert Street, Suite 300
Ottawa, Ontario K1P 5G8
Canada
https://webswitcher.com/

Key Contact:

Haydn Moussa

Contracts Director, Management and Controls Division

(888) 391-3370

No Suppliers..!

What You’ll Get

Captioning and Transcription Services (Categories A1 & A2 – English and French)

  • Open and closed captioning for recorded media
  • Computerized note-taking services
  • Verbatim transcription
  • Time-stamped transcription
  • Inclusion of background noise and other audio elements in captions (when applicable)
  • Support for multiple media formats, including but not limited to: MP3, MP4, MOV, AVI, and FLV
  • Output formats include: SRT, VTT, TTML, TXT, and DOCX
  • Available turnaround times: Same Day (8 hours), Rush (1 business day), Expedited (2 business days), Standard (4 business days)

Audio Description Services (Categories B1 & B2 – English and French)

  • Audio descriptions for recorded media
  • Narration of non-verbal actions and sounds
  • Rendered to allow pauses for detailed explanations
  • Support for multiple media formats: MP3, MP4, WAV
  • Standard service lead time: 5 business days

Real Time Captioning Services (Categories C1 & C2 – English and French)

  • Live closed captioning services for real-time media
  • Descriptive video services for live content
  • Qualified real-time captioners assigned to each event
  • Setup support for required equipment/software at no additional cost
  • Output content (e.g., transcript or caption file) provided within one (1) business day

Additional Features

  • Integration with third-party platforms such as YouTube, Zoom, Microsoft Teams, and more
  • Flexible content submission via online portals, FTP, or direct links
  • API capabilities for workflow automation
  • Secure file handling with encrypted upload/download options
  • Custom file formatting options available

Products and Services

  • English and French Captioning
  • English and French Transcription
  • English and French Audio Description
  • Real Time Captioning Services
  • Live Event Captioning
  • Secure File Handling and Delivery
  • API and Third-Party Platform Integration

Sector Availability

  • College
  • Family and Community Services
  • Government Ministry/Agency
  • Healthcare/Hospitals
  • Municipal and Related Services
  • Other
  • School Board
  • University

Project Advisors

  • Fanshawe College
  • McMaster University
  • Trent University

Feedback

SRP Customer Satisfaction Survey

As a valued customer with direct purchasing experience with our Supplier Partners, your feedback in the Supplier Recognition Program is crucial. Customer feedback is one of the focus areas used for SRP evaluations and survey (Net Promoter Score, NPS) is used for a customer feedback mechanism. The survey includes the list of suppliers who are eligible to participate in each year’s SRP. Survey result will be collected and shared back with the supplier partner by OECM.

finger hovering over a red translate key part of a keyboard

Translation, Interpretation, and American Sign…

Translation Services • Interpretation Services • Consecutive Interpretation • Simultaneous Interpretation • Interpreters • American Sign Language Services

We use cookies on this website to improve functionality and performance, to analyze traffic to the website and to enable social media features. To learn more please see our Privacy Policy for details.