• Information Technology (IT) Solutions

Expiration: May 31, 2027. This agreement has no further extension periods remaining.

IT Help Desk Support Services

Available exclusively through OECM’s Marketplace, Buchanan Technologies, IT Help  Desk Support Services provides you with comprehensive IT assistance – helping users troubleshoot their issues to get them back up and running, quickly and efficiently.  By undertaking a non-binding procurement process, it helped us to offer you a much more robust and customer driven offering.

IT Help Desk Support Services can cover virtually all your help desk and technical support needs and can be designed to help meet the specific IT requirements and growing demands of the broader public sector in Ontario.

Awarded Supplier Partners

   Click on an awarded supplier partner’s name, ordered alphabetically in the column on the left, to view complete supplier details, contact information, zones serviced, as well as relevant agreement documents including the Master Agreement (MA), Customer-Supplier Agreement (CSA), price lists, and other related materials, as applicable.

No Suppliers..!

What You’ll Get


  • Bilingual Tier 1 and Tier 2 IT Helpdesk Support Services
  • 24/7 support
  • Flexible and competitive pricing models
  • HDI Certified, Canadian-based, bilingual analysts
  • Varied support channels (toll-free voice, email, web-based chat, portal)
  • Secure, North American data centres
  • Robust Issue Tracking System (ITS) or option to use your own ITS system
  • Comprehensive device support (desktop, tablets, phone, mobile and smartphone devices, printers, servers)
  • Support for numerous IT environments (Windows, MAC OS, SAP, ERP)
  • Onsite support, VIP options, after hours service options and optional web-based self-service tool (MyIT)​
  • Implementation planning, training, transition and roll-out​

Tracking and Reporting

  • Service Level Agreement covering minimum performance metrics: wait and abandon times, resolution, customer satisfaction rates and timed response rates​
  • Comprehensive data tracking, trending and reporting capabilities

Products and Services

  • Bilingual Tier 1 and Tier 2
  • Connectivity Issues
  • Desktop Support
  • Help Desk
  • IT Self-Service
  • ITS Mobile Smartphone
  • Laptop Operating Systems
  • MyIT
  • Password resets
  • Tech Support
  • Workstation

Project Advisors

  • Centennial College
  • George Brown College
  • Georgian College
  • Humber College
  • Mohawk College
  • Northern College
  • Seneca College
  • St. Lawrence College


SRP Customer Satisfaction Survey

As a valued customer with direct purchasing experience with our Supplier Partners, your feedback in the Supplier Recognition Program is crucial. Customer feedback is one of the focus areas used for SRP evaluations and survey (Net Promoter Score, NPS) is used for a customer feedback mechanism. The survey includes the list of suppliers who are eligible to participate in each year’s SRP. Survey result will be collected and shared back with the supplier partner by OECM.

cloud mobiles with wireless, network, satellite, monitor, dual monitors, and mobile device hanging from it, below is a person holding up a tablet

Cloud Technology and Related Professional…

Cloud Computing • IaaS • PaaS • Virtual Machine • Website application hosting • DNS management • Data Residency • Data Management • Managed Solutions • Implementation and Migration • Service Desk • Cloud Security
hands typing on laptop keyboard with a network transparent layer on top of the keyboard that displays a keylock at the center and other system elements connected such as email messaging and cloud services

Vulnerability Assessment and Penetration Testing…

IT Security • IT Vulnerability Assessment • Penetration Testing Services • IT Assets • Network Infrastructure • Network • Social Engineering • Web Applications • Application Penetration • Cyberattack

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