OECM’s Supplier Recognition Program (SRP) recognizes and acknowledges supplier partners that are dedicated to delivering exceptional services and premium products to our customers. Recently, based on feedback from our customers, we revised the 2021 SRP evaluation criteria.
For the 2021 SRP, the scoring methodology and framework for supplier partner evaluation originally included “Customer Satisfaction” as a key area of focus, to be measured via Customer Feedback.
We have learned that due to the current COVID-19 pandemic environment, many OECM customers are balancing competing priorities and managing complex matters within their organizations. As a result, this has limited their availability, time, and resources which makes providing feedback on supplier performance particularly difficult at this time. Taking this into consideration, OECM has decided to remove the “Customer Feedback” criterion from the 2021 SRP and will re-evaluate how to best incorporate for the 2022 SRP Program.
Suppliers will still be evaluated based on the other four areas of focus – Supplier Partner Performance, Generated Savings and Value, Technical Strength, and Agreement Performance. Participating supplier partners have also been receiving OECM’s 2021 Supplier Recognition Program (SRP) Newsletter as a source of news and updates related to the program.
Should you have any questions about the 2021 Supplier Recognition Program (SRP), please do not hesitate to contact our dedicated Customer Support team at OECM Customer Support or 1-844-OECM-900 (1-844-632-6900).