Second Wave of OECM’s Customer Satisfaction Survey

October 24, 2022

As part of OECM’s commitment to listen to our customers and implement changes that best fit their needs, we announced the second wave of our Customer Satisfaction Survey on September 19, 2022. The short 5-minute survey is designed to help OECM gauge and better understand the customer experience, including satisfaction with OECM products and services. Nanos Research is the independent organization overseeing this initiative on behalf of OECM. If you are a customer and have not yet completed the survey, we ask you to please do so before the October 31, 2022 deadline. Participants who complete a survey will be automatically entered into a draw for a chance to win 1 of 3 $100 Amazon Gift Cards!

Nanos has created two survey links with questions pertaining to our customers’ interaction with OECM, the capacity in which they engage with us, and the nature of their professional role. Please use the survey link that best describes your position.

Managerial/Operational (management roles, managers, non-managerial staff, specialists, analysts, support staff, etc.).:

Executive (CEOs, CFOs, Directors, CTOs, etc.).:  

Responses gathered during the first wave of the survey in 2021 provided OECM with several preliminary insights into service responsiveness and accuracy to customer inquiries, and other critical areas for enhancements. The feedback provided informed OECM of two Key Performance Indicators (KPIs) for Customer Satisfaction and Customer Retention and continued customer feedback will help OECM measure and monitor these KPIs on a go-forward basis.

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