Marval North America has been reselling and supporting Marval’s Service Management (MSM) product in Canada, the United States since 2001. With unrivalled industry knowledge, expertise and innovative system design, its products and services ensure the customer derives full business benefits. Our MSM ITSM software provides full support for the ITIL good practice framework and international standards including PinkVERIFY, ISO/IEC 20000 and ISO/IEC 27001. Marval MSM ITSM software enables organizations to deal with current business needs and priorities, whilst creating a platform to design for the big picture and ever-changing requirements.

Marval offers a customer-centric approach to ITSM solution delivery, encompassing “people, processes, technology”, recognizing the value and importance that each element contributes in helping organizations to achieve successful business outcomes.

We have an extensive history of working with customers in Ontario municipalities, school boards and industries that support these sectors. Our customer base has a high level of retention.

With Marval North America and MSM you will experience:

• One company for software sales, implementation, support and professional services

• Licenses have built in support for all ITIL processes, no additional costs

• Flexible licensing model; Named & Concurrent Licenses

• Seamless integration between all processes, based on ITIL