Nova Networks Inc. (“Nova”) is an IT Solution and Managed Service Provider, based in Ottawa. Our mission is to “Provide effective, comprehensive and collaborative technology solutions”, built on core values of Excellence, Passion, Integrity, Collaboration and Commitment. Nova is BOBIA registered as an Ontario corporation.

400 employees support customer experience from: Montréal, Ottawa, Markham, Calgary, Vancouver and Ogdensburg. Nova has the critical mass to support enterprise requirements AND the ability to pivot quickly, in a cost-effective manner. Nova customers include Federal departments, Municipalities, Healthcare Institutions, Universities, Utilities and commercial enterprises – in all five OECM zones – leveraging on-prem, Cloud, and “as a Service” consumption models.

Nova has invested millions into its People, Processes, Technology and Infrastructure required to deliver customer outcomes:

1. Service Desk: 7x24x365, bilingual, offering Level 1 – Level 3 support, with five touchpoints (Toll Free/IVR; Email; Web; Chat; Portal) delivered from Ontario. 300 employees are part of their Engineering and Service Delivery organizations.
2. Staging & Integration: Facilities and personnel delivering cradle to grave technology lifecycle management – including decommissioning services in support of ESG initiatives.
3. Warehouse: Secure service supporting spares, draw-down and reorder-point inventory.
4. Authorized warranty service provider: Nova is an ASP for multiple OEMs supporting manufacturer and Nova branded support services.
5. Industry standards: ISO 27001 (Cyber); SOC II – Type 2 (Service Desk/NOC); ITIL V4 (Service Desk); PMI – PMP (Professional Services); EPRA (ESG); CCIB PAIR – Committed (2024); HIMMS
6. Partnerships: Nova champions eco-system thinking, collaborating with IT industry leaders to deliver integrated solutions. Nova Networks recognizes that success is highly dependent on its ability to satisfy its clients and strengthen the bond in its relationships. Nova works closely with its clients to fully understand their needs and concentrate on delivering unmatched service and solutions.