• Finance

Expiration: March 4, 2028. This agreement has no further extension periods remaining.

Collection Agency Services

Please note that OECM is not a collection agency. For matters related to collection services, please contact the applicable collection agency directly.

Through OECM’s Collection Agency Services agreements, creditors can gain access to dependable and effective debt recovery services for unpaid debts resulting from emergency loans, daycare, student residence and tuition fees, trade receivables, healthcare fees and more.

Awarded Supplier Partners

   Click on an awarded supplier partner’s name, ordered alphabetically in the column on the left, to view complete supplier details, contact information, zones serviced, as well as relevant agreement documents including the Master Agreement (MA), Customer-Supplier Agreement (CSA), price lists, and other related materials, as applicable.

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What You’ll Get

Collection strategies to reduce cost and maximize return

  • Comprehensive collection management system
  • Customized aspects of collection strategy to meet customer needs
  • Vast reporting capabilities – including online reporting
  • Option to recall accounts without charge or penalty
  • No fee for maintaining or closing-out a debt or account

Secure, confidential services from licensed, bonded and experienced supplier partners

  • Compliance to security and privacy regulations
  • Threat risk assessment and mitigation plans
  • Security infrastructure for network and online portal

Modern technologies to ensure efficiency in debt collection

  • Dialers, IVR’s, Chatbots and Predictive dialing
  • Communication technology and electronic communications such as electronic mail and text campaigns
  • Call recording technologies
  • Big Data Analytics to obtain pertinent information of a debtor
  • Process automation
  • Automated skip tracing to improve collection rates

Products and Services

  • Order Management
  • Customer Support and Knowledge Transfer

Sector Availability

  • College
  • Family and Community Services
  • Government Ministry/Agency
  • Healthcare/Hospitals
  • Municipal and Related Services
  • Other
  • School Board
  • University

Project Advisors

  • Brock University
  • Carleton University
  • Humber College
  • Mohawk Medbuy
  • Queen’s University
  • York University

Related Events

Feedback

SRP Customer Satisfaction Survey

As a valued customer with direct purchasing experience with our Supplier Partners, your feedback in the Supplier Recognition Program is crucial. Customer feedback is one of the focus areas used for SRP evaluations and survey (Net Promoter Score, NPS) is used for a customer feedback mechanism. The survey includes the list of suppliers who are eligible to participate in each year’s SRP. Survey result will be collected and shared back with the supplier partner by OECM.

Click to Complete the Survey

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