Expiration: June 4, 2032. This agreement has no extension options available.
Elevating Device Repair and Maintenance Services
Access to qualified supplier partners offering repair and maintenance services for elevators, escalators, wheelchair lifts, platform lifts, and other applicable elevating devices, aligned with compliance standards and customer requirements.
Services include repairs, preventive maintenance, corrective/demand maintenance, emergency response, inspection and testing, maintenance reporting, accessibility device services, and Service Level Agreements to help maintain the safe, reliable, and compliant operation of your elevating devices.
Awarded Supplier Partners
Click on an awarded supplier partner’s name, ordered alphabetically in the column on the left, to view complete supplier details, contact information, geographical locations serviced, as well as relevant agreement documents including the Master Agreement (MA), Customer-Supplier Agreement (CSA), and other related materials, as applicable.
Counties – Peterborough
Regions – Durham | Halton | Peel | York
Single-Tier – Brant | Chatham-Kent | Haldimand | Hamilton | Kawartha Lakes | Norfolk | Ottawa | Prince Edward | Toronto
332 Fairall Street
Ajax, Ontario L1S 1R6
Canada
https://www.cee-elevator.com/
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Counties – Bruce | Dufferin | Elgin | Essex | Frontenac | Grey | Haliburton | Hastings | Huron | Lambton | Lanark | Leeds and Grenville | Lennox and Addington | Middlesex | Northumberland | Oxford | Perth | Peterborough | Prescott and Russell, United Counties | Renfrew | Simcoe | Stormont, Dundas and Glengarry | Wellington
Districts – Algoma | Cochrane | Kenora | Manitoulin | Muskoka | Nipissing District | Parry Sound | Rainy River | Sudbury | Thunder Bay | Timiskaming
Regions – Durham | Halton | Niagara | Peel | Waterloo | York
Single-Tier – Brant | Chatham-Kent | Haldimand | Hamilton | Kawartha Lakes | Norfolk | Ottawa | Prince Edward | Toronto
100-6775 Financial Dr.
Mississauga, Ontario L5N 0A4
Canada
https://www.kone.ca/en/
Taylor Morgado
Business Development Manager for Strategic Accounts
(416) 434-3297taylor.morgado@kone.com
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Counties – Bruce | Dufferin | Elgin | Essex | Frontenac | Grey | Haliburton | Hastings | Huron | Lambton | Lanark | Leeds and Grenville | Lennox and Addington | Middlesex | Northumberland | Oxford | Perth | Peterborough | Prescott and Russell, United Counties | Renfrew | Simcoe | Stormont, Dundas and Glengarry | Wellington
Districts – Algoma | Cochrane | Kenora | Manitoulin | Muskoka | Nipissing District | Parry Sound | Rainy River | Sudbury | Thunder Bay | Timiskaming
Regions – Durham | Halton | Niagara | Peel | Waterloo | York
Single-Tier – Brant | Chatham-Kent | Haldimand | Hamilton | Kawartha Lakes | Norfolk | Ottawa | Prince Edward | Toronto
1655 Queensway East
Mississauga, Ontario L4X 2Z5
Canada
https://www.otis.com/
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Counties – Simcoe
Districts – Muskoka | Nipissing District | Parry Sound | Sudbury
Regions – Durham | Halton | Niagara | Peel | Waterloo | York
Single-Tier – Brant | Chatham-Kent | Haldimand | Hamilton | Kawartha Lakes | Norfolk | Ottawa | Prince Edward | Toronto
3640A McNicoll Ave.
Scarborough, Ontario M1X 1G5
Canada
https://ca.schindler.com/en.html
Jamie Pivniceru
Director of Sales for New Installations, Modernizations and Existing Installations
(604) 404-4371jamie.pivniceru@schindler.com
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Counties – Bruce | Dufferin | Elgin | Essex | Frontenac | Grey | Haliburton | Hastings | Huron | Lambton | Lanark | Leeds and Grenville | Lennox and Addington | Middlesex | Northumberland | Oxford | Perth | Peterborough | Prescott and Russell, United Counties | Renfrew | Simcoe | Stormont, Dundas and Glengarry | Wellington
Districts – Algoma | Cochrane | Kenora | Manitoulin | Muskoka | Nipissing District | Parry Sound | Rainy River | Sudbury | Thunder Bay | Timiskaming
Regions – Durham | Halton | Niagara | Peel | Waterloo | York
Single-Tier – Brant | Chatham-Kent | Haldimand | Hamilton | Kawartha Lakes | Norfolk | Ottawa | Prince Edward | Toronto
2075 Kennedy Road
Scarborough, Ontario M1T 3V3
Canada
https://www.tkelevator.com/ca-en/
Robert McCoubrey
National Accounts Manager
(416) 936-4014robert.mccoubrey@tkelevator.com
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Counties – Bruce | Dufferin | Elgin | Essex | Frontenac | Grey | Haliburton | Hastings | Huron | Lambton | Lanark | Leeds and Grenville | Lennox and Addington | Middlesex | Northumberland | Oxford | Perth | Peterborough | Prescott and Russell, United Counties | Renfrew | Simcoe | Stormont, Dundas and Glengarry | Wellington
Districts – Algoma | Cochrane | Kenora | Manitoulin | Muskoka | Nipissing District | Parry Sound | Rainy River | Sudbury | Thunder Bay | Timiskaming
Regions – Durham | Halton | Niagara | Peel | Waterloo | York
Single-Tier – Brant | Chatham-Kent | Haldimand | Hamilton | Kawartha Lakes | Norfolk | Ottawa | Prince Edward | Toronto
250 Royal Oak Rd.
Cambridge, Ontario N3E 0A4
Canada
https://tmi.ca/
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What You’ll Get
Repair and Maintenance Services
- Corrective/Demand Maintenance Services: Troubleshooting and diagnosis of elevating device malfunctions, non-emergency repairs, repair or replacement of minor components, and documentation of corrective actions taken.
- Preventive Maintenance Services: Scheduled preventive maintenance in accordance with applicable codes, standards, and manufacturer recommendations, including inspection, lubrication, cleaning, adjustment, and minor calibration of elevating devices.
- Emergency Response Services: 24/7 emergency response availability, passenger entrapment response, emergency troubleshooting, stabilization of elevating devices, and defined escalation and communication procedures.
Compliance and Inspection Support
- Health and Safety Requirements: Services performed in accordance with applicable workplace health and safety requirements by qualified, trained, and licensed personnel using appropriate tools, equipment, and safety procedures.
- Compliance Standards Services: Compliance with applicable laws, regulations, Technical Standards and Safety Authority (TSSA) requirements, Canadian Standards Association (CSA) Group B44 Safety Code for Elevators and Escalators, and other applicable standards.
- Inspection and Testing Support Services: Assistance with inspections and testing required by regulatory authorities, operational and safety testing, documentation and reporting of results, and support for audits or regulatory inquiries.
Operational and Advisory Support
- General Elevating Device Operational Support Services: Minor operational adjustments, observations, and recommendations to reduce recurring faults or service disruptions and support reliable operation.
- Accessibility Device Support Services: Maintenance and repair support for elevators, wheelchair lifts, platform lifts, and other applicable accessibility-related elevating devices.
- Advisory Support Services (Non-Engineering): High-level observations on equipment condition and performance, lifecycle and asset condition insights, and non-engineering recommendations related to modernization, upgrades, or replacement planning.
Customer Support and Service Delivery
- Maintenance Reporting and Documentation Services: Service reports, maintenance logs, service history records, deficiency reports, recommended corrective actions, and customer-accessible reporting formats.
- Customer Support and Communication Services: Defined service coordination and escalation processes, timely communication regarding service activities, outages, and emergencies, and coordination with customer representatives and building staff.
- Delivery Timelines and Service Commencement Services: Service commencement, response times, delivery timelines, and Service Level Agreements established in accordance with customer-specific requirements through the Second Stage Selection Process.
How to Get Started
How to Get Started with RFSQ Agreements
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Feedback
SRP Customer Satisfaction Survey
As a valued customer with direct purchasing experience with our Supplier Partners, your feedback in the Supplier Recognition Program is crucial. Customer feedback is one of the focus areas used for SRP evaluations and survey (Net Promoter Score, NPS) is used for a customer feedback mechanism. The survey includes the list of suppliers who are eligible to participate in each year’s SRP. Survey result will be collected and shared back with the supplier partner by OECM.
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