Expiration: April 12, 2032. This agreement has no extension options available.
Disability and Workplace Health Management Services
Access comprehensive disability and workplace health management services that enable consistent, compliant, and efficient delivery across multiple categories, including disability management, workers’ compensation claims, employee and family assistance programs, and legislative leave of absence administration.
Customers benefit from secure digital platforms, expert case management, and proactive stakeholder engagement, helping to reduce administrative burden, improve employee outcomes, and ensure alignment with applicable legislation and industry best practices.
The agreement covers four categories:
- • Category A – Disability Management Services
- • Category B – Workers’ Compensation Claim Management
- • Category C – Employee and Family Assistance Program (EFAP)
- • Category D – Legislative Leave of Absence (LOA) Administration
| Supplier | Category A – Disability Management Services | Category B – Workers’ Compensation Claim Management | Category C – Employee and Family Assistance Program (EFAP) | Category D – Legislative Leave of Absence (LOA) Administration |
|---|---|---|---|---|
| Cowan Benefits Ltd. | x | |||
| Dallas Mercer | x | |||
| Gotodoctor | x | |||
| Organizational Solutions Inc. (OSI) | x | |||
| Online Therapy Centre (OTC Mental Health Services Inc.) | x | |||
| Sante Circle Health | x | x | x | |
| Workplace Medical Corp. | x | x | x |
Awarded Supplier Partners
Click on an awarded supplier partner’s name, ordered alphabetically in the column on the left, to view complete supplier details, contact information, as well as relevant agreement documents including the Master Agreement (MA), Customer-Supplier Agreement (CSA), price lists, and other related materials, as applicable.
Category D – Legislative Leave of Absence (LOA) Administration
705 Fountain St. N
Cambridge, Ontario N1R 5T2
Canada
https://www.cowangroup.ca/
Lianne Clarke
Principal, VP Wellness & Disability Innovation and Growth
(226) 920-5201lianne.clarke@cowangroup.ca
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Category A – Disability Management Services
47 Beclin Road
Mount Pearl, Newfoundland and Labrador A1N 5G4
Canada
https://dmconsulting.ca/
Jill Walsh
Director of Business Planning
1 (877) 709-3359 ext. 128jwalsh@dmconsulting.ca
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Category C – Employee and Family Assistance Program (EFAP)
610 Alden Rd, Suite 201
Markham, Ontario L3R 9Z1
Canada
https://gotodoctor.ca/
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Category C – Employee and Family Assistance Program (EFAP)
16639 Yonge Street, PO Box 93311
Newmarket, Ontario L3X 1V6
Canada
https://onlinetherapycentre.com/
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Category B – Workers’ Compensation Claim Management
253-2186 Mountain Grove Ave.
Burlington, Ontario L7P 4X4
Canada
https://orgsoln.com/
Jim Newman
Vice President Business Development
1 (866) 674-7656 ext. 4730jimn@orgsoln.com
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Category A – Disability Management Services
Category B – Workers’ Compensation Claim Management
Category D – Legislative Leave of Absence (LOA) Administration
4711 Yonge Street, Suite 1000
Toronto, Ontario M2N 6K8
Canada
https://santecirclehealth.com/
Larissa Nagora
Program Manager
(437) 218-0327larissan@santecirclehealth.com
For program questions, contact Larissa.
For new referrals, contact:
1 (833) 783-8088
service@santecirclehealth.com
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Category A – Disability Management Services
Category B – Workers’ Compensation Claim Management
Category D – Legislative Leave of Absence (LOA) Administration
130 Wilson Street
Hamilton, Ontario L8R 1E2
Canada
https://www.workplacemedical.com/
Anne Maul
Business Unit Leader, Disability Management
(289) 312-6980anne.maul@workplacemedical.com
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What You’ll Get
Category A – Disability Management Services
- Claim Management: Claim intake, adjudication, and lifecycle management for short-term and long-term disability
- Case Monitoring: Ongoing case management, coordination with healthcare providers, and progress tracking
- Assessment Services: Functional abilities, ergonomic, and medical assessments
- Mental Health Services: Counselling, psychological support, and wellness programs
- Medical Evaluations: Independent medical evaluations (IME) and medical reviews
- Return-to-Work Planning: Accommodation planning and workplace reintegration support
- Disability Transition Support: Transition from short-term to long-term disability
Category B – Workers’ Compensation Claim Management
- Claim Administration: Claims intake, WSIB reporting, and documentation support
- Adjudication Support: Eligibility review, claim classification guidance, and reporting requirement support
- Case Management: Coordination with stakeholders and monitoring of recovery progress
- Appeals Support: Preparation of documentation and coordination of appeals and hearings
- Return-to-Work Coordination: Modified duties and workplace accommodation planning
- Training Services: Employer training on claims processes and compliance requirements
Category C – Employee and Family Assistance Program (EFAP)
- 24/7 Access Services: Access to support through phone, virtual, and in-person channels
- Counselling Services: Short-term counselling services for employees and family members
- Crisis Support: Critical incident and trauma response services
- Work-Life Support: Legal, financial, childcare, and eldercare resources
- Wellness Programs: Health, resilience, lifestyle, and coaching programs
- Inclusive Services: Multilingual, culturally responsive, and Indigenous-focused supports
- Organizational Support: Manager consultations and workplace intervention services
- Reporting and Insights: Utilization and program reporting
Category D – Legislative Leave of Absence (LOA) Administration
- Leave Administration: Administration of maternity, parental, medical, caregiver, and other legislated leaves
- Eligibility Adjudication: Assessment and determination of leave eligibility and entitlements
- Documentation Management: Medical certifications, supporting documentation, and compliance records
- Leave Tracking: Tracking leave duration, status, and key dates
- Employee Support: Communication and guidance throughout the leave period
- Compliance Management: Alignment with employment standards, legislation, and applicable policies
- Return-to-Work Coordination: Return-to-work planning and support following leave
Secure Digital Platforms and Access
- Secure, user-friendly digital platforms and portals that support case management, reporting, communication, and real-time information access
Qualified Service Delivery
- Services delivered by qualified and experienced personnel
- Services aligned with applicable legislation and supported by performance measurement, reporting, and continuous improvement
How to Get Started
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SRP Customer Satisfaction Survey
As a valued customer with direct purchasing experience with our Supplier Partners, your feedback in the Supplier Recognition Program is crucial. Customer feedback is one of the focus areas used for SRP evaluations and survey (Net Promoter Score, NPS) is used for a customer feedback mechanism. The survey includes the list of suppliers who are eligible to participate in each year’s SRP. Survey result will be collected and shared back with the supplier partner by OECM.
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