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As one of Canada’s leading professional services firms, Deloitte provide a full range of assurance and advisory, financial advisory, tax, consulting and technology services to clients.

Our public sector clients often need to do more with fewer resources, implement process and technology solutions, and increase efficiencies and function. Deloitte is proud to team with their clients to help address these needs.

For OECM customers, Deloitte can provide services that include:

  • Indirect tax and cost recovery needs relating to complex rules, rebate entitlement, and allocation methodologies
  • IT Service Management and Enterprise Service Management using ServiceNow.
  • Technology implementation services utilizing Oracle Cloud
  • Organizational Change Management services

Indirect Tax and Recovery: Deloitte’s indirect tax and accounts payable public sector leadership team has worked together for over 20 years. This brings a level of insight, stability and trust that is unique amongst professional service providers. In the last 5 years alone, this team has provided services to 5 provincial governments, over 30 of the largest municipalities, in excess of 20 educational institutions, more than 40 hospitals and numerous charitable and not-for-profit organizations, generating over $200 million in indirect tax recoveries. Deloitte’s client retention rate is almost 100%, and Deloitte holds Indirect Tax Trusted Advisor status with public sector bodies across Canada.

ITSM/ESM: Deloitte Canada has an extensive market presence with over 100+ dedicated ServiceNow practitioners, and 500+ globally. Deloitte’s practice is an experienced team of professionals with a deep understanding of Service Management, but also appreciate the challenges and complexities associated with implementations. The Deloitte-ServiceNow Alliance has leadership support at the highest levels of both organizations, with Deloitte and ServiceNow leadership meeting regularly to discuss their client’s needs, market trends, and provide perspectives into the ServiceNow product roadmap. Deloitte is recognized as a ServiceNow Global Elite Partner, the highest status available to ServiceNow Partners, due to its deep industry domain expertise, proficiency in digital transformation, specialization in at least five ServiceNow products, and the global scale of its ServiceNow practice. In January 2020, Deloitte received the Americas Workflow Partner of the Year Award for its experience and competence in digital transformations in business, technology, and Customer success.

Technology implementation services: No System Integrator has shaped the future of Oracle Cloud like Deloitte. As Oracle set out to develop what became Oracle Cloud, Deloitte was among earliest partners to work with the Oracle Product Development in defining and building the Oracle Cloud platform. OECM’s customers will be served by Deloitte practitioners who are leading innovation and growth in the Oracle Cloud. Our access to Oracle leadership means we are able to escalate and resolve product issues rapidly. Deloitte’s team brings together leaders in business transformation, industry experts, and senior technologists, including their dedicated Oracle development team. One team will be able to provide you with strategic direction to streamline enterprise business processes and optimize your benefits. Deloitte has the largest pool of field-ready certified Oracle practitioners across geographies and time-zones, and in 2022 Deloitte was ranked the #1 Global Leader – Oracle Cloud Application Services in Gartner’s Magic Quadrant.

Organizational change management services (OCM): OCM is a core component of Deloitte’s project methodology and critical to ensure the organization is prepared to adopt the new technology and process changes. Deloitte’s Change Management methodology is focused on the foundational conditions for adoption, alignment and commitment to the future state; understanding of the gaps and corresponding impacts; a compelling, personalized change campaign for impacted groups; and execution of targeted activities to ensure employees are ready, willing and able to do what’s asked of them. Deloitte will collaborate with your business leaders to define a change program that is right-sized to your implementation goals and tailored to your organizational culture.

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